Sep 13, 2017 - Infosys crisis and the Panaya deal fiasco: Was Narayana Murthy wrong?

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Sree Vijaykumar
Sree Vijaykumar
From the Editor's Desk
As your startup grows, what your customers expect from you will change and the volume of their requests will change. You'll shift from the reactive mode of supporting requests as they happen to the proactive mode of fixing issues before they ever become a problem. This HBR piece by Michael Redbord provides a framework for your customer service processes as your company grows from Founder stage (0-5 employees) to Mid stage (20-100 employees) to Growth stage (100-250 employees) to Scale up stage (250+ employees). More here..

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